Return Policy

If for any reason you are not completely satisfied with your purchase, you can return it within 30 days from the date of shipment in new condition and with original packaging. The following applies:

1. New merchandise may be returned within 30 days of the original shipment date for 100% store credit (less original shipping charges) OR a refund of the original amount less a 15% restocking fee.
2. Customers must pay all shipping costs associated with returns and exchanges.
3. All returns & exchanges require a Return Authorization from Assisted Tech before you send the item(s) back. Please email us at service@assistedtech.com or call us at 888-629-4368 to request an RMA number.
4. Assisted Tech does NOT refund shipping charges.
5. Returns & Exchanges may take 15-30 days to process from the date the return merchandise was received.
6. If a customer refuses delivery of a package, Assisted Tech reserves the right to charge to the customer any fees incurred.
7. All merchandise must be returned in the original packaging.
8. CLEARANCE, OPEN BOX, and PROMOTIONAL items are non-refundable.

How do I return an item for a REFUND, EXCHANGE or STORE CREDIT?

Email us with the order details and reason for return at service@assistedtech.com or call us at 888-629-7368 for the number.

Defective Merchandise Policy

All items are covered by the original manufacturers' warranties. See their terms and conditions for more details.  If an item breaks, tears or shows signs of a defect under the normal conditions of use within the first 30 days of purchase, Assisted Tech will work with you to get the item replaced or repaired through the manufacturer. If you have any questions about returns, defects or exchanges, please contact us at service@assistedtech.com or call toll free (888) 629-4368 Monday through Friday, 9am-6pm Eastern Time.

Product Warranty Policy

Assisted Tech does not offer or issue any warranties on the products sold on our websites. Customers must contact the manufacturer for any and all warranty issues in regards to the product they purchased. Our Customer Service Department will be more than happy to assist you by providing any information we can that will help you get in contact with the manufacturer.

Sales & Closeout Merchandise

All orders involving closeout and promotional merchandise are final. No returns or exchanges. NO EXCEPTIONS! These items will be clearly marked.

Request a Return Authorization

Please follow the following guidelines for requesting a Return Authorization from Assisted Tech:

• Ensure all items that you are returning comply with our policies, terms and conditions. If you are unsure whether your item qualifies for a return or exchange, please contact Customer Service.
• Email service@assitedtech.com to request a Return Authorization. Be sure to include your original order number and the reason for return.
• Assisted Tech will send you an RA# along with the shipping address to send the item(s) back. Be sure to write the RA# on the outside of the box.
• Returning because of an error made by Assisted Tech:
  • Assisted Tech will issue a UPS Return Label at our expense. The label will be delivered via email from UPS or Assisted Tech.
  • Once you receive the label and pack the box, please drop the box at any UPS Drop-Off Location.
  • UPS Return Labels will be sent to the email address on record with the order.
• Returning for store credit or exchange:
  • The customer is responsible for return shipping for all store credits and exchanges.
  • If you are exchanging the items, you will also need to pay for any shipping costs incurred with shipping the exchanged merchandise to you.

Cancellation Policy

Customers have the ability to cancel their order within 24 hours of placing the order if, and only if, the order has not been processed or shipped by Assisted Tech. If a customer decides to cancel their order within the allotted 24 hours AND the order has not been shipped, Assisted Tech will cancel the order and refund 100% of their order. Since credit cards are charged at the time of checkout, the cancellation of the order may include refunding the amount to the customer’s credit card, which will be appear on the customer’s credit card statement within one billing period, as required by law. If the order has already been processed or shipped, the order is no longer subject to the Cancellation Policy and will have to comply with the Return & Exchange Policy.